Finding the Right Self Managed Package Provider

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Since its inception thousands of Australians have begun choosing to self manage their Home Care Package. This means they have greater control over their funding and have greater flexibility in choosing their service providers. 

Whilst individuals get to choose who they want to work with, they still need to elect a Package Provider to administer the finances. 

We know a lot about choosing our Service Providers and ensuring they’re the right choice for your individual needs – but what about choosing the right Self Managed Package Provider? This can be just as important as choosing your Service Provider (not sure what the difference is between a Service Provider & a Package Provider? Read here for more) . 

Here’s things to make sure you look into to ensure you get the most out of your package.

  1. Look into the Administration fees, case management fees, exit fees, and any other hidden fees –  Some Packpage providers vary significantly in their administration fees with some charging 13% and some charging 50%. IT’s so important to look into the fees and see how that will affect how much finding is left for care services. It is also important to look for any entry or exit fees, should you want to change Package Provider. 

    The great thing about Self Management is the fees are typically lower than those who have their Packaged Managed for them 
Have you looked into your Self Managed Package Provider?
  1. Accessibility  –  Should you something go wrong or you want an update on yours or your loved one package,  is the organisation easily accessible? Do they release the information you want in a timely manner? Look for reviews online to get the best idea on how well the company is at communicating.
  1. Transparency –  Along with accessibility it’s important to see how transparent the organisation is in regards to fees, your funding, and payments. Do they let you know when they have paid out of the funding? Can you regularly check in on what funding is left? Do they pay service providers on time? This is all important to check as you do not want to be left in the dark about what is happening with the funding. 

Self Managing yours or your loves ones home Care Package is a great way to have control over the funds, and have control of who you want to work with, and when you want to work with them. Whilst there is some work to do with self management and choosing your Self Managed Package Provider, it can be beneficial in the long term. 

tappON works with various Self Managed Package Providers helping you have choice and control over your services. We work with the provider and handle the administration, leaving you more time to focus in choosing the right support for you or your family. 

For more information regarding the management of Home Care Packages you can contact MyAgedCare here.

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