Covid Update – Guide to NDIS Support

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As covid-19 case numbers rise across Australia, chances are that NDIS Support will be affected at some point. By preemptively working on a plan of action with your NDIS Support workers, you can minimise disruption to your support schedule, or to your client if you’re providing supports.

By adhering to these COVID-19 Guidelines, you’re keeping your community safe when receiving and providing NDIS Support services.

For NDIS Support Professionals

To keep your clients safe, we recommend the following:

  1. Where practical, social distancing should be taking place both on and off the job to minimise the risk of contracting COVID-19.
  2. Use appropriate PPE, such as face masks and gloves when performing any tasks in close proximity to your client, such as driving, or meal preparation.
  3. Review the Department of Health’s free infection control training.
  4. Discuss the option of virtual supports with your clients if this is applicable to your field.
  5. Create a COVID action plan with your client so you know what to do if you contract COVID-19 and have to cancel your appointments on short notice.
  6. Stay up-to-date on your relevant State or Territory COVID-19 guidelines, including what to do if you’re deemed a close contact.

If you test positive, you need to be prepared to manage your recovery at home. Further advice on this can be obtained from the department of health, or your GP via telehealth. Ensure that you develop a COVID-19 safety plan in accordance with state guidelines, and if you know a client has COVID-19 and you wish to support them anyway, ensure that you wear PPE

If you’ve tested positive to COVID-19, you MUST isolate for at least 7 days and ensure that you do not spread the virus. Your client may be able to find someone to fill in for you on an ad-hoc basis throughout your isolation period.

For NDIS and Aged Care Participants

It’s important to use common sense as COVID-19 spreads. If you have cold or flu symptoms, let your support professional know so that they can make an informed decision about the best path forward.

Take the time to familiarise yourself with your relevant State or Territory COVID-19 guidelines, and ensure that you follow the health department advice to protect yourself and others from COVID-19.

If you have recurring supports, take the time to establish a plan of action with them in case you or they test positive. Maybe you wish to arrange for telehealth where applicable, or will need someone to temporarily step in? This is something that you should decide early, to minimise stress if it happens.

If you need any help or advice, contact the national coronavirus hotline

You can find a link to the tappON covid guide below:

tappON COVID Manual




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